You acknowledge that you have read and understood, and
agree to be bound by, these Terms of Use by visiting or using this website or
service. Including Copyright and Trademark laws, you also agree to obey all
applicable laws and regulations, Please do not use the Ganesh Jewellers website
if you do not agree to these terms.
Pricing:-
Our pricing is calculated using current precious metal
and gem prices to give you the best possible value. These prices do change from
time to time, owing to the fluctuations in precious metal and gem prices, so
our prices also change. Please expect to be charged the price for the Ganesh
Jewellers merchandise you buy as it is listed on the day of purchase. For
domestic orders, in the case of international credit cards being used, the
transaction amount will be converted to INR before the payment is accepted.
According to your credit card policy, currency conversion charges may be
applicable. If you have made the payment by international card or foreign
bank-issued card then you will be required to send us any government-issued
photo Identity proof of the country of residence as mentioned below:-
a) Passport with Visa Copy
b) Driving licence
c) Employment card
d) Any other government-issued ID proof of the country of
residence.
Disclaimer:-
Precious metal prices are subject to market fluctuations.
Many factors go into the value of
gold and silver including market forces of supply and
demand and availability. While prices are generally stable, occasionally there
are wild fluctuations that can affect the pricing of our jewellery. Ganesh
Jewellers does not represent or warrant those materials on our site or the
services are accurate, complete, reliable, current, or error-free. The Ganesh
Jewellers website does not represent or warrant that our site or its servers
are free of viruses or other harmful components.
Delivery Schedule:-
Your privacy is important to you and we respect and
understand that. We ensure you that we will not share with any third party the
details that you have shared with us and maintain complete confidentiality. A
tentative delivery date/time will be given along with the order confirmation
email. The exact delivery date shall be provided as soon as your order is ready
for dispatch. Alternatively, registered customers can track their order by
clicking Track Order and finding the order status.
Site Security:-
You are prohibited from violating or attempting to
violate the security of this website, including, without limitation:
a) Accessing data not intended for you or logging onto a
server or an account that you are not authorised to access.
b) Attempting to probe, scan or test the vulnerability of
a system or network or to breach security or authentication measures without
proper authorization.
c) Attempting to interfere with service to any other user,
host, or network, including without limitation via means of submitting a virus
to the site, overloading, flooding, spamming, mail-bombing, or crashing.
d) Sending unsolicited emails, including promotions and
or advertising of products or Services.
Cancellation by Ganesh Jewellers:-
There may be certain orders that Ganesh Jewellers cannot
accept, and therefore, we hold the right, at our sole discretion, to refuse or
cancel any order. Some reasons may include errors in pricing or product
information, limitations on quantity available for purchase; certain issues
identified by our fraud avoidance department, or any other issue that Ganesh
Jewellers identifies for not accepting the order. In case your order has been
cancelled fully or partially or if any additional information is required to
accept your order,
we will notify you.
Cancellation by Customer, Return, and Exchange Policy:-
Cancellation or change of products will be accepted only
within 24 hours of placing an order. Post 24 hours a Cancellation Fee of 15% on
the final product price would be deducted from the paid amount and the
difference will be refunded. Cancellation of Gold coins, customised jewellery,
and loose solitaires will not be accepted under any circumstances.
Exchange; Money Back Policy:-
Ganesh Jewellers offers a 30 days exchange and money-back
policy. If for any reason you are not satisfied with the product, we will
happily provide you with a 100% exchange or refund of the invoice value. You
can return any of our products except for Non-Exchangeable products and Gold Coins
within 30 days of receiving the product. We offer FREE return shipping within
the 30-day exchange policy. The value of the product being returned should not
exceed Rs.1,00,000/- in the case of Jewellery and Rs.3,00,000/- in the case of
Temple Jewellery and Solitaires.
Shipping Policy:-
• We strive to get your jewellery delivered on
time, however, if there are any unforeseen delays, we will keep you posted.
• Every product on Ganesh Jewellers is
shipped free to all locations across India.
• We have teamed up with top shipping experts like
FedEx, DHL-Blue Dart, DTDC & others who are our “partners in customer
commitment.”
• We ship our products all across India, the
United Kingdom, the United States, Australia & United Arab Emirates.
• All of our jewellery is custom-made by our
goldsmiths and hallmarked and certified by the top jewellery certifying
laboratories of the world namely GIA (Gemological Institute of America), IGI
(International Gemological Institute), SGL (Solitaire Gemological Laboratories),
EGL (European Gemological Laboratory) or HKD (HKD Diamond Laboratories -
Canada); therefore, please allow up to 10 working days for the jewellery to be
dispatched after receiving cleared payments. Please allow additional time if
international delivery is subject to customs processing.
• Products are shipped post receipt of the full
amount against the order unless the order is placed on COD.
• For your protection, all orders require a
signature upon delivery, regardless of any signature waiver on file.
• For your protection, merchandise orders over Rs.
10,000 cannot be shipped to an address other than the billing address
associated with your method of payment. If required to be shipped authorization
from the customer is required.
• Ganesh Jewellers holds the export licence for
jewellery for international shipping.
• Insurance for the jewellery that is in shipping
is taken care of by Ganesh Jewellers
• Once your order has been shipped, you will
receive an email from Ganesh Jewellers containing your FedEx, DHL-Bluedart,
and/or DTDC tracking number and a link to the website's order-tracking page.
You can also check the status of your order once it has been shipped by
visiting the website of our logistics partner and following the instructions
using your tracking number. Your tracking number can be found in the email
confirming the shipment of your order or on the Order Status page on Ganesh
Jewellers.
• All shipments are traceable. Time to deliver:
The time taken for delivery tends to vary according to the destination;
although, we make our best efforts to ensure that the order is delivered on
time. Ganesh Jewellers provides a shipping facility for every order within
India. Your delivery is fully insured. We would request all buyers to inspect
the package in case there is any damage and to get it detected at the time of
receipt of the parcel. Free delivery on orders above 2 Lacs within India. Ganesh
Jewellers will only ship to a street address, not a P.O. Box Address.
Delivery Time for Orders:-
From the day of order confirmation, the product is delivered
within 15-20 working days in India provided such delivery is not delayed by any
governmental authority or any other entity acting on behalf of the government
or acting as per the directions of the government. In the unlikely event that
we fail to deliver your order within the specified period, we shall cancel the
order and notify you regarding the same. To ensure that the products reach you
promptly and in perfect condition, we only partner with reputed courier
agencies. We also ensure that the delivery is made to the recipient and thus
require identity proof for verification:
PLEASE NOTE:-
The recipient needs to produce any of the following
government-
issued photo identity proof for receiving the delivery:
a) PAN card
b) Driving Licence
c) Passport
d) Voter identification card
e) Postal identification Card (Aadhar)
Transit Insurance: All goods will be fully insured by Ganesh
Jewellers until they reach you, so your purchase is 100% safe.
Reviews, Feedback, and Submissions:-
All reviews, comments, feedback, postcards, suggestions,
ideas and other submissions disclosed, submitted, or offered in connection with
your use of this website will be and remain the property of Ganesh Jewellers.
Such disclosure, submission, or offer of any Comments shall constitute an
assignment to Ganesh Jewellers of all worldwide rights, titles, and interests
in all copyrights and other intellectual properties in the comments. Thus, Ganesh
Jewellers owns exclusively all such rights, titles, and interests and shall not
be limited in any way in its use, commercial or otherwise of any comments. Ganesh
Jewellers will be entitled to use, reproduce, disclose, modify, adapt, create
derivative works from, publish, display and distribute any Comments you submit
for any purpose whatsoever, without restriction and without compensating you in
any way. Ganesh Jewellers will be under no obligation.
a) To maintain any comments in confidence.
b) To pay you any compensation for any comments.
c) To respond to any comments.
You agree and confirm that any comments submitted by you
to the website will not violate this policy or any right of any third party,
including copyright, trademark, privacy, or another personal or proprietary
right (s), and will not cause injury to any person or entity. You further agree
that no Comments submitted by you to the website will be or contain libellous
or otherwise unlawful, threatening, abusive, or obscene material, or contain
software viruses, political campaigning, commercial solicitation, chain
letters, mass mails, or any form of spam. Ganesh Jewellers does not regularly
review posted Comments but does reserve the right (but not the obligation) to
monitor and edit or remove any comments submitted to this website.
You grant Ganesh Jewellers the right to use the name that
you submit in connection with any comments. You agree not to use a false email
address, otherwise mislead as to the origin of any comments you submit or
impersonate any person or entity. You are and shall remain solely responsible
for the content of any comments you make and you further agree to keep repaying
Ganesh Jewellers and its affiliates for all claims resulting from any comments
submitted by you. Ganesh Jewellers and its affiliates are not responsible nor
assume any liability for any comments submitted by you or any third party.